1. Definitions

• "Personal Data" is any information that can directly or indirectly identify an individual.
• "Customer" is a party that uses internet services or Company products.
• "Services" are products and services provided by the Company including internet access, hosting, and other additional services.

2. Information We Collect

The Company may collect the following information:

• Identity data: name, address, identification number, date of birth.
• Contact data: phone number, email address, residential address.
• Service usage data: IP address, connection history, activity logs, bandwidth usage.
• Payment data: bank account information or other payment methods.

3. Purpose of Information Use

The information collected is used for:

• Providing, managing, and improving the quality of internet services.
• Fulfilling legal obligations and applicable laws and regulations.
• Handling complaints, questions, or technical support requests.
• Managing billing, payments, and customer administration.
• Developing new services and conducting internal analysis.

4. Data Storage and Protection

The Company implements reasonable technical, administrative, and physical security measures to protect Personal Data from loss, misuse, or unauthorized access. Customer data is stored for as long as necessary for service provision purposes, unless otherwise specified by applicable law.

5. Disclosure to Third Parties

The Company may disclose Personal Data to:

• Government agencies or regulators in accordance with legal obligations.
• Third-party service providers who work with us in service management.
• Other parties based on customer consent.

We do not sell customer Personal Data to third parties for commercial purposes.

6. Customer Rights

Customers have the right to:

• Access, update, or correct their Personal Data.
• Request deletion of Personal Data in accordance with applicable legal provisions.
• Withdraw consent for Personal Data processing.

7. Legal Basis and Compliance

This Policy is prepared in accordance with and subject to applicable laws in Indonesia, including but not limited to:

• Law Number 27 of 2022 on Personal Data Protection;
• Law Number 11 of 2008 on Electronic Information and Transactions as amended by Law Number 19 of 2016;
• Government Regulation Number 71 of 2019 on Electronic Systems and Transactions;
• Related regulations and policies issued by the Ministry of Communication and Information Technology of the Republic of Indonesia.

In the event of any difference in interpretation between this Policy and applicable laws and regulations, Indonesian laws and regulations shall prevail.

8. Privacy Policy Changes

The Company reserves the right to update this Policy from time to time. Any changes will be announced through the official website and will take effect from the date of publication.

9. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact us at: