1. Acceptance of Terms

By accessing and using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

2. Services Provided

The Company provides Internet Service Provider (ISP) services including but not limited to:

• Internet connection services for business and residential
• Dedicated server and hosting services
• Installation and maintenance services
• Customer support and technical assistance services

3. Customer Obligations

Customers are obligated to:

• Pay bills according to applicable terms
• Use services in accordance with applicable regulations and not violate the law
• Provide accurate and up-to-date information

4. Payment and Billing

Payment must be made according to the specified schedule. Late payment may result in suspension or termination of service. All prices listed are in Indonesian Rupiah and may change from time to time with prior notice.

5. Cancellation and Refund

Cancellation and refund policy:

• Service cancellation must be made with written notice
• Refunds will be calculated according to applicable terms
• Installation and setup fees are non-refundable

6. Limitation of Liability

The Company is not responsible for losses arising from use of services that do not comply with the terms, interference from third parties, or force majeure. The Company strives to provide the best service but does not guarantee 100% service availability without interruption.

7. Changes to Terms

The Company reserves the right to change these Terms and Conditions from time to time. Changes will be announced through the official website and will take effect from the date of publication.

8. Contact

For questions regarding these Terms and Conditions, please contact: